These Terms of Service (the “Terms”) are a legal agreement between you (and the organization you represent, if any) and BonBon AI (“BonBon AI,” “we,” “us,” or “our”) governing your access to and use of the BonBon AI CRM web application, mobile apps, APIs, integrations, and any related services (collectively, the “Service”).
By creating an account, clicking “I agree,” connecting an integration, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and the organization.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use.
2. The service
The Service provides tools to manage customers, proposals, projects, invoices, change orders, expenses, documents, schedules, communications, and related workflows for trade and service businesses. We may add, modify, or discontinue features from time to time.
3. Subscription plans, fees, and billing
- Paid plans are billed in advance on a monthly or annual basis as described at signup. Some features (including the QuickBooks integration) may require a paid plan or add-on.
- Fees are non-refundable except where required by law. Applicable taxes are your responsibility.
- We may change pricing with at least 30 days’ notice; changes take effect at your next renewal.
- Failure to pay may result in suspension or termination of your account.
4. Your data
You retain all rights in data you upload, enter, or otherwise provide to the Service (“Customer Data”). You grant BonBon AI a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely to provide and improve the Service, to perform integrations you authorize, and as otherwise permitted by these Terms and our Privacy Policy.
You represent and warrant that (a) you have all rights necessary to provide Customer Data to the Service, (b) Customer Data will not violate any third party’s rights or any law, and (c) you will obtain any consents required from the individuals whose information you upload.
5. Third-party integrations (including QuickBooks Online)
The Service integrates with third-party services including Intuit QuickBooks Online, Google (Gmail and Calendar), and others (each a “Third-Party Service”). When you connect a Third-Party Service you authorize BonBon AI to access, read, write, and sync data between the Service and that Third-Party Service within the scopes you grant.
Third-Party Services are operated by their providers under their own terms and privacy policies. BonBon AI is not responsible for the availability, content, accuracy, or behavior of Third-Party Services, and we disclaim all liability for any loss or damage arising from your use of them. If a Third-Party Service changes its API, suspends your account, or is discontinued, some features may stop functioning without notice.
QuickBooks Online.Use of the QuickBooks integration is also subject to Intuit’s Terms of Service. You are responsible for the accuracy of data you push to QuickBooks and for reconciling your books. BonBon AI is not a tax, legal, or accounting advisor and the Service is not a substitute for professional advice.
6. Acceptable use
You agree not to, and not to allow any user of your account to:
- Use the Service to violate any law or third-party right.
- Send spam, unsolicited messages, or malware.
- Probe, scan, or test the vulnerability of any system; breach or circumvent security measures; or access data not intended for you.
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except where this restriction is prohibited by law.
- Resell, sublicense, or white-label the Service without our written consent.
- Use the Service to build or train a competing product, or to benchmark against one without our permission.
- Interfere with, disrupt, or impose unreasonable load on the Service or its integrations (including QuickBooks APIs).
We may suspend or terminate accounts that violate this section, with or without notice.
7. API usage and rate limits
If you use our public API, you must comply with the documented rate limits and scopes attached to your API keys. We may throttle, revoke, or rotate keys to protect Service availability. You are responsible for keeping API keys confidential.
8. Intellectual property
The Service, including all software, designs, text, graphics, and trademarks, is owned by BonBon AI or our licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes. No other rights are granted by implication or estoppel.
We welcome feedback. If you submit suggestions or ideas, you grant BonBon AI a perpetual, irrevocable, royalty-free license to use them without restriction.
9. Confidentiality
Each party will protect the other party’s non-public information with the same care it uses for its own (but not less than reasonable care) and will not disclose it except to employees or contractors with a need to know who are bound by confidentiality obligations.
10. Disclaimers
The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of a course of dealing or usage of trade. BonBon AI does not warrant that the Service will be uninterrupted, secure, error-free, or that data will not be lost. You are responsible for maintaining your own backups of Customer Data.
11. Limitation of liability
To the maximum extent permitted by law, BonBon AI and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, goodwill, data, or business opportunities, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.
Our aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim or (b) one hundred U.S. dollars (US$100).
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages; in such jurisdictions, the above limitations apply to the greatest extent permitted by law.
12. Indemnification
You will defend, indemnify, and hold harmless BonBon AI and its affiliates and personnel from and against any third-party claims, damages, and costs (including reasonable attorneys’ fees) arising out of or related to (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your use of any Third-Party Service in connection with the Service.
13. Term and termination
These Terms apply for as long as you use the Service. You may cancel at any time from your account settings or by contacting support. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service. On termination, your license to use the Service ends. Sections that by their nature should survive termination will survive.
Upon termination, you may request an export of your Customer Data within 30 days. After that period, we may delete Customer Data as described in our Privacy Policy.
14. Changes to the service or these terms
We may modify these Terms at any time. If we make material changes, we will provide reasonable notice (for example, by email or in-app). Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
15. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute not subject to arbitration.
You and BonBon AI agree that any dispute arising out of or relating to these Terms or the Service will be resolved through binding individual arbitration, except that either party may seek injunctive relief in court for infringement of intellectual property rights. YOU AND BONBON AI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
16. Miscellaneous
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and BonBon AI regarding the Service.
- Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
- No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
- Notices. We may give notices to you via email or in-app message. You may contact us at hello@crmbonbonai.com.
17. Contact
Questions about these Terms: hello@crmbonbonai.com